It has been a busy week on the social media front
Just finished three days in Sweden – one of Europe’s most digitally advanced and creative economies – with Weber Shandwick’s new friends and partners at Prime PR in Stockholm, the world’s most Cannes Lions winning creative digital PR hot shop. Reviewing the work and meeting the great and lovely people behind it was a joy, and the fulfilment of a personal ambition to work with creative wunderkind Tom Beckman and the team there. (Great case studies on en.primegroup.com.)
A few days earlier on Tuesday I was pleased to host and be on the panel for the Editorial Intelligence/London Press Club discussion on Twitter and all things future social media along with The Sunday Times’ India Knight, EI’s Julia Hobsbaum, Sky News executive editor John McAndrew and chair Charlie Beckett, director of the media and communications studies department at the LSE.
I love Twitter. As will.i.am said so succinctly, it is the pulse of the world. I get breaking news, opinion, gossip, recommendations. I share everything from thoughts on PR and music, art, food, politics, fashion to pics of my chickens.
It is a wonderful platform for sharing other social media platforms – blogs, Pinterest, Instagram, YouTube etc. Unlike the rush we all went through to acquire as many Facebook friends as possible, and years later don’t know who half of them are or care very much, I tailor my Twitter feed to the content I want, the people who interest me, the news and views sources I trust or arouse my curiosity. (Note – my 80 year old mum recently friended me on Facebook.)
In eight years Twitter has helped fuel the Arab Spring, exposed the nonsense of the UK’s libel laws, bring us news live and bite-sized without having to keep an eye on the telly captions in the corner of the office, and I haven’t seen a picture of a cute kitten falling off a bookshelf yet.
One senior newspaper type opined that Twitter had peaked and would be dead in two years. I bet some said that of newspapers when TV arrived sixty years ago. I think Twitter will thrive and evolve. Facebook is for old pals and family, Twitter is for the curious, the news hungry and the opinionated. Those traits and values never age. Others pointed to the slow down in adoption – up fifty per cent in the UK last year! – and the size of total user numbers to Facebook’s 1.3 billion. That’s like saying the FT is a failure because it has a much smaller readership than The Sun. Apples and pears.
In my humble opinion, Twitter excels at gathering us around trends and delivering us bite-sized, real time communications. It is designed for modern life, be it media brands, journalists, politicians – Cameron would not make that “twits and twat” crack these days – celebrities, influencers, and the visually inclined, informed and opinionated citizen.
Twitter is the social media equivalent of coffee and adrenalin.
Twitter is also increasingly a platform for what my digital guys politely call “social customer service” – not just engaging with brands but yelling at them in public and inciting other to do the same when they piss us off.
(As for trolls, expose them, shame them, mass unfollow them and if necessary throw the deranged, racist, sexist, homophobic bastards in jail.)
So Twitter is most definitely a key part of the future of social media. What else?
I talked to several of our digital gunslingers at Weber Shandwick London to get their take.
- emergent technologies around augmented reality and instant video
- curation, aggregation, mass-sharing a la Buzzfeed will be increasingly important in shaping WHAT people want to share as well as how
- immersion, the development of filters to help us deal with content overload so only highly relevant content – to us – reaches us
- a continued move away from one-to-many back to one-to-one and small group platforms. Whatsapp, Snapchat and more to come
- in marketing, big data analytics will drive a more science-based approach to targeting key audiences and groups (data will increase by 600% by 2020 – that’s every bit of data we have today, times six, in just six years!)
So, lots of exciting stuff. I’ll follow it all on Twitter.